Privacy Policy

Privacy Notice – Rise Wave Media Ltd

Rise Wave Media Ltd, Suite G3, Alexandra Court, Carrs Road, Cheadle,England, SK8 2JY

Company No. 13018050 | www.risewavemedia.co.uk

1. About This Notice

Rise Wave Media Ltd (“we” or “us”) is the data controller responsible for your personal information. This notice explains how we collect, use, share, and protect your data when you use our services.

If you have any questions, contact our Data Protection Officer at dpo@risewavemedia.co.uk.

2. Scope of This Notice

This notice applies to personal data we collect through our website, application forms, and communications with you.

We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Personal Data We Collect

We collect personal data when:

  1. You submit a claim or complete an application
  2. You contact us by phone, email, post, or social media
  3. We receive information from third parties (e.g. HMRC, DWP, your employer, a solicitor, or a regulated claims management firm)

This data may include:

  1. Your name, address, contact details, date of birth, and National Insurance number
  2. Your employment or tax history relevant to the claim
  3. Final Response Letters (for PPI or PCP refunds)
  4. Copies of ID, proof of address, and bank details
  5. Notes or records from our communication with you

4. How We Use Your Data

We use your data to:

  1. Process and submit your tax or pension-related claims
  2. Contact you with updates or clarification requests
  3. Share completed claim documentation with you
  4. Comply with legal duties (e.g. identity verification)
  5. Send relevant offers or updates via our marketing partner, Tyler Hampshire Ltd (you can opt out at any time)

We may also use anonymised data for fraud prevention, business reporting, or service improvements.

5. Legal Basis for Using Your Data

We only use your data when the law allows. This includes:

  1. Contract – to prepare and submit your claim
  2. Legal obligation – to meet HMRC, DWP, or audit requirements
  3. Legitimate interest – to improve services, ensure compliance, or contact you with important updates
  4. Consent – for marketing or data sharing with third parties (you can withdraw this at any time)

6. Who We Share Your Data With

We share data only when necessary to deliver our services or where legally required.

Examples include:

  1. HMRC or DWP to process your claim
  2. Lenders or solicitors to request claim-related documents
  3. IT and support services (e.g. secure cloud storage, CRM, email)
  4. Tyler Hampshire Ltd (Tyler Media) for marketing regulated financial offers and updates

Tyler Hampshire Ltd does not pass your data to other companies without your explicit consent.

You can opt out of marketing at any time by:

  1. Clicking “unsubscribe” in any email
  2. Emailing dpo@risewavemedia.co.uk or unsubscribe@tylerhampshire.uk
  3. You may also contact Tyler Hampshire Ltd directly about their marketing practices at dpo@tylerhampshire.uk

Tyler Hampshire Ltd’s Privacy Policy is available at: https://tylerhampshire.uk/privacy-policy

If we sell or restructure our business, we may share your data as permitted under UK law.

7. How Long We Keep Your Data

We only keep your data for as long as necessary. This is usually up to 6 years after your claim is processed, unless the law requires longer retention (e.g. for tax or audit purposes).

8. International Transfers

Some data may be stored securely in systems outside the UK. If so, we ensure your data is protected by recognised safeguards (such as adequacy decisions or data protection contracts).

9. Keeping Your Data Safe

We take data security seriously and use:

  1. Secure servers and encryption
  2. Access controls for staff
  3. Regular monitoring and backups

If a data breach occurs that risks your rights, we’ll notify you and the ICO as required.

10. Your Rights

You have the right to:

  1. Access your data
  2. Correct inaccurate data
  3. Ask us to delete your data in some cases
  4. Object to how we use your data
  5. Restrict processing (e.g. during a correction)
  6. Request your data in a portable format

To make a request, email dpo@risewavemedia.co.uk. We may ask for proof of ID before we act.

11. Withdrawing Consent

If you gave consent for marketing or sharing your data, you can withdraw it at any time by:

  1. Clicking “unsubscribe” in marketing emails
  2. Emailing dpo@risewavemedia.co.uk

We will then stop that specific use of your data unless we have another legal reason to continue.

12. Cookies

Our website uses cookies to:

  1. Help you move between pages efficiently
  2. Track website performance and errors
  3. Support social media or advertising platforms (e.g. Google, Facebook)

You can manage or block cookies through your browser settings.

Cookie policies from third-party partners:

    1. Google: https://policies.google.com/technologies/ads
    2. Facebook: https://www.facebook.com/policy.php
    3. Microsoft: https://privacy.microsoft.com/

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To opt out of Google Analytics tracking: http://tools.google.com/dlpage/gaoptout

13. Complaints

If you’re unhappy about how we use your data, contact our Data Protection Officer:dpo@risewavemedia.co.uk

Or write to:

Rise Wave Media Ltd

2nd Floor, 28a Middle Hillgate, Stockport, SK1 3AY

If you’re not satisfied, you can complain to the ICO at www.ico.org.uk or call 0303 123 1113.

14. Updates to This Policy

We may update this privacy notice at any time. The latest version is always available at: https://risewavemedia.co.uk/privacy-policy

15. Contact Us

For any privacy-related queries, contact us at:dpo@risewavemedia.co.uk