Terms Of Services

Terms Of Services

We try to keep our Terms and Conditions simple, easy to understand, and avoid too much
legal jargon. That way, we hope you’ll read them in full and have a better understanding of
our relationship. By using any of our services, you are agreeing to these Terms and
Conditions. If you have any queries about what these Terms and Conditions mean, please
contact us directly and we will be pleased to assist further.

DEFINITIONS
1.1 In these Terms and Conditions, “We”, “Us”, and “Our” refers to Risewave Media  Ltd, a trading
name of Risewave Media  Ltd, with registered offices at Suite G3, Alexandra Court,Carrs Road, Cheadle, England, SK8 2JY.

1.2 “You” and “Your” refers to the person(s) that have submitted a claim for overpaid tax to
us, using services provided via our website, Risewave Media Ltd.co.uk, that require you to enter
personal information.
1.3 “Claim” refers to the overall process of you instructing us to act on your behalf to
recover overpaid tax from HMRC.
1.4 “Claim Form” refers to the signed application form you have completed online.
1.5 “Services” means the services provided by us, including assessing the viability of your
claim and preparing and submitting the same to HMRC.

WHAT WE ASK FROM YOU
2.1 You agree to cooperate with us so that we can provide the services in accordance with
our obligations.
2.2 In order to provide you with our services, you agree to give us full permission and
consent required to act on your behalf as your agent with HMRC. You also agree to
providing us with all relevant information that is required in accordance with your claim, this
may also include us taking additional steps to enable us to obtain this information from
other sources if required.
2.3 You agree to provide us with true, accurate, correct, and complete information to the best of your knowledge.

OUR OBLIGATIONS TO YOU
3.1 We will accurately process all the information you provide and take all actions necessary
in connection with the provision of our services as quickly as possible.
3.2 We maintain high standards of conduct in our dealings with Governmental Departments
and other institutions. We reserve the right to decline to provide our services if we believe
that in doing so may breach these standards. We will notify you as soon as is practicable if
we decide not to provide our service.
3.3 If you do not provide all the relevant information in our requested time frames when we
agree to provide a service, we cannot be held liable for the outcome of your tax refund
claim.

WHAT WE CLAIM BACK FOR YOU
4.1 All the claims we submit will be for specific tax rebates, including but not limited to mileage allowance and marriage allowance. Additionally, we will identify and claim any overpayment that is due to you for the relevant tax year.
4.2 We will claim back any tax you have overpaid for the years you have specified on the
online application form. These overpayments can occur from different considerations
including, but not limited to:
4.2.1 Tax codes with incorrect or missing work expenses.
4.2.2 Tax code errors such as not being on the correct Tax Code.
4.2.3 An instance where you are mistakenly taxed, even though your income was below the
tax-free personal allowance.
4.2.4 An instance where you are put on an emergency Tax Code because you are in a new
job.
4.3 Our fee applies to any overpayment of tax as a result of any of the reasons stated above
but is not limited to the same.

OUR FEES
We will receive refunds from HMRC on your behalf and deduct charges in accordance with
our fee prior to making payment to you.
5.1 Our standard fee is 48% inclusive of all charges, where applicable, of any refund we obtain for
you.
5.2 A minimum fee of £50 inclusive of all charges, where applicable, will apply to any successful
claim. Where the refund from HMRC does not cover this, we will not ask you to pay any
additional charges, and the claim will be closed. We reserve the right not to contact you in
this instance.
5.3 Our charges apply to all refunds received. Please refer to the following section below for
more information on this.
5.4 If a refund of tax was already in the process of being issued to you prior to you claiming
with us and has subsequently been issued to us as a result of the claim we have made on your behalf. Our fee, as outlined in clauses 5.1 and 5.2, will apply to the entire refund.
5.5 If you can provide satisfactory evidence that a specific amount of money was in the
process of being refunded to you by HMRC prior to you claiming with us, we will consider a
partial refund of our fee but are under no obligation to do so.
5.6 If you ask us to re-issue a cheque we have sent to you, we will charge you a £29.99 fee.
Where the value of the cheque is under £29.99, you will not be required to pay us any more
than the amount of the refund. We will not charge you this fee if we have made a mistake
that requires your cheque to be re-issued.
5.7 Upon receipt of recovery of a payment from HMRC on your behalf, we shall notify you of this within 21 days of receipt of the payment by way of digital communication, including a request for your identification to enable us to make a payment to you. You are required to provide your identification prior to any payments being made to you in accordance with anti-money laundering regulations and to prevent fraud. Furthermore, after 90 days, if we have not received your personal information for an electronic transfer, we will attempt to contact you via digital communication. For this, we will charge you an admin fee of £60. We will continue to contact you every 30 days to a maximum of 360 days or until the balance
outstanding on your account has reached £0, whichever occurs first.
5.7 Any and all payments issued by cheque are required to be cashed within a 120-day period; failure to do so will result in the cheque being cancelled and the balance being returned as a credit on account subject to our standard terms and conditions.
5.8 In the event of a dispute related to our fees, you agree to raise any concerns or objections within 14 days of receiving our invoice. If no concerns are raised within this period, you will be deemed to have accepted our fees as billed.
5.9 If a dispute arises over our fees, we will make every effort to resolve the matter amicably. If an agreement cannot be reached, both parties agree to seek resolution through mediation or alternative dispute resolution methods prior to pursuing any legal action.

OUR OBLIGATIONS IN PROCESSING YOUR CLAIM
6.1 We will typically submit your claim to HMRC within 5 working days of receiving your
signed application form completed at “risewavemedialtd.co.uk”, however we cannot guarantee
this, as in some instances this may take longer.
6.2 Where further information or clarification is required in relation to any aspect of your
claim, we will try to contact you, however, we still reserve the right to not contact you, and
alternatively:
6.2.1 Cancel your claim when we suspect it is not a legitimate tax refund claim.
6.2.2 Put your claim on hold until further information is received.
6.2.3 Remove any parts of your claim that we feel is not accurate before submitting it to
HMRC.
6.3 We will not be held liable for any errors that result in HMRC issuing an incorrect refund
of tax, or your claim being refused altogether due to errors you have provided on the
original claim form.
6.4 We reserve the right to make any necessary amendments to your claim form before we
submit it to HMRC.
6.5 Every claim received takes approximately 8 to 12 weeks to process once we have
submitted it to HMRC. However, this time frame is only an estimation and this can vary from
time to time due to unforeseen circumstances, or internal delays within the HMRC.
6.6 In some circumstances, HMRC may request further information from you directly in
order to process your claim. You may also receive payment direct from HMRC as a result of
our submission and we will still require full payment of our fees as outlined in these terms
and conditions. In the event that you receive any communication or correspondence from
HMRC, you agree to notify us of such communication and forward us copies of the same.
We are not responsible for any delays in processing your claim, if you do not co-operate
with HMRC in a timely manner.

DISCLAIMER
7.1 Risewave Media Ltd is not responsible for the refund of tax or the rejection of a claim where:
7.2 The client has provided information, which is imprecise, inadequate, or false in any way.
7.2.1 The client has previously claimed and received a tax refund prior to claiming with us.
7.2.2 The client owes money to the HMRC.
7.2.3 The information you provided to us, does not match what HMRC holds on file for you.
7.3 If HMRC decides that a tax refund payment has been made incorrectly and ask for it to
be paid back. We are under no obligation to refund our fee, however, when possible, and
with the necessary evidence, we may consider to do so. Again, this will be dealt with on a
case-by-case basis.
7.4 You are aware that you can submit a claim directly to HMRC yourself, without charge or
fees. However, by submitting a claim with us, you are agreeing to use our services to
recover any overpaid tax to you and agree to our Fees and Terms and Conditions contained
herein.

YOUR ESTIMATED AND ACTUAL TAX REFUND
8.1 When you submit a claim to us and use our online tax estimation calculator, we will
provide you with an estimated amount of how much you could be potentially due. This
estimate is not a guarantee of the final sum and ultimately HMRC will calculate and decide
the amount that you are owed.
8.2 We will not be held responsible for any occurrences in which the actual tax refund is
below the estimated amount, or if your claim does not result in a refund at all.

YOUR APPLICATION AND CONSENTS/AUTHORITIES
9.1 When you complete an online application for a tax refund from “Risewave Media Ltd.co.uk”
your answers and signature populate pre-printed submission forms. These forms once
checked and verified are sent to HMRC. You can request a copy of the completed forms by
writing to applications@risewavemedialtd.co.uk with your full name, NI number, date of
submission, and reference number.
9.2 By signing the online application for a tax refund, you consent and agree to the
following:
9.2.1 You are claiming repayment of any tax amounts overpaid by you during the specified
tax years.
9.2.2 If no refund is applicable, you request HMRC to still perform a reconciliation for each
specified tax year to ensure the year ahead is balanced.
9.2.3 You authorise HMRC to disclose information to us in relation to the specified tax years.
9.2.4 You agree that we will act on your behalf.
9.2.5 You confirm that the information you have provided is correct to the best of your
belief.
9.2.6 You unconditionally assign any overpayment to us.
9.2.7 You agree the contract is between you and Risewave Media  Ltd. HMRC
has not seen the terms of the contract and the inclusion of these terms as part of your
repayment claim should not be taken to imply that HMRC endorses or otherwise approves
of these terms.
9.2.8 You request that HMRC remove any previous tax agent from your tax file.
9.2.9 Regarding the mileage claim, we will use the information you have provided to create a mileage log. Please ensure that the information is accurate. It is important to note that if any incorrect information is provided, you, as the client, will be responsible for any penalties or legal consequences that arise, not Risewave Media  Ltd.

UNIQUE TAX REFERENCE (UTR) AND SELF-ASSESSMENT REGISTRATION

10.1 If you don’t have a Unique Tax Reference (UTR), you give us permission to apply for a UTR on your behalf. We will also fill out the SA1 form to register you for self-assessment with HMRC. Once HMRC issues the UTR to us, we will submit your tax return based on the information you provided. By using our services, you accept and agree to this process.

10.2 Also, if your claim is successful, there will be an additional charge of £150 for filing a tax return on your behalf. This charge will be in addition to our standard fee. However, if your claim is unsuccessful, you are not liable for any fees related to the tax return filing.

CANCELLING YOUR CLAIM
11.1 We have the right to cancel your claim at any stage of the process without any
obligation to provide you with a reason for doing so.
11.2 You may request cancellation of your claim after we have received your signed claim
form, as long as you notify us in writing at applications@risewavemedialtd.co.uk within 48 hours
of signing and submitting the online application.
11.3 If you wish to cancel your claim within 14 days. We will notify HMRC of your request to cancel your claim. Please note that we cannot guarantee your claim will be cancelled once it has been submitted to HMRC, and we are not under any obligation to do so.
11.4 Your claim cannot be cancelled under any circumstance once it has been accepted by
HMRC and a refund has been approved.

DATA PROTECTION AND MONEY LAUNDERING
12.1 For full details of how we process your data, please refer to our Privacy Policy located
at www.risewavemedialtd.co.uk/privacy
12.2 Any personal data you provide to us will only be used to carry out our services.
12.3 We may contact you by using any contact details you have provided. You can ask us not
to send you any information on our offers or services at any time by contacting us at
info@Risewave Media Ltd.co.uk with a written request.
12.4 In order for us to comply with Money Laundering Regulations, we may be required to
verify your identity before we can provide the relevant service to which this legislation
applies.
12.5 In situations where we are not able to verify your identity, we may ask for additional
documentation from you in order to do so. We reserve the right to withhold any payment
due to you until your identity has been verified.

LIABILITY AND INDEMNITY
13.1 Under these terms and conditions, any liability arising from any breach of our statutory
duties or misrepresentation or otherwise shall be limited to the total amount of Fees
payable by you under the said contract.
13.2 Under no circumstances will we be held liable for any tax which is due to HMRC from
you, after HMRC have carried out a reconciliation of your tax account in respect of the tax
years you have applied for a tax rebate.

SEVERANCE
14.1 In the event any one or more of the Terms and Conditions contained in this contract
shall for any reason be held to be invalid, illegal, or unenforceable in any respect, such
invalidity, illegality, or unenforceability shall not affect any other provisions of this Contract,
but this contract shall be construed as if such invalid illegal, or unenforceable provision
had never been contained herein. Upon such determination that any term or other
provision is invalid, illegal, or unenforceable, the court making such a determination is
authorised and instructed to modify this contract so as to affect the original intent of the
parties as closely as possible.

LAW AND JURISDICTION
15.1 The provisions of this contract and its terms and conditions shall be construed and the
performance governed in accordance with the laws of England and Wales. The parties
wholly agree to submit to the exclusive jurisdiction of the English courts in respect of any
claims arising under this contract.

ANYTHING YOUR NOT HAPPY WITH?
16.1 We pride ourselves in providing excellent service to our clients, and we are proud of our commitment to quality and our dedication to customers. However, if you are dissatisfied with our performance, we would like to know about it. We want to put it right and prevent it from happening again.

Please email your complaint to complaints@risewavemedialtd.co.uk We will address your
concerns in a professional and courteous manner and hope to be able to resolve the same
as soon as possible. In the unlikely event that you are still not satisfied, and you wish to take it further, please follow our Complaints Process below.

Complaints Process
Inform a member of our staff that you wish to discuss your issue with our Customer Care
Team. Your contact details will be taken so that we can arrange a phone call at a mutually
convenient time. Prior to contacting you, a member of the Customer Care Team will speak
with the member of staff involved in the matter and collate our notes of the issues and
decisions at each stage.

The Customer Care Team will clarify the nature of the complaint and listen to your views on
how to address and rectify the same. We will then consider all options and resolve the
complaint in a mutually convenient manner. Upon conclusion of the same, we will confirm
that the issue has been resolved and the complaint closed.
If you want to make a formal complaint instead, please write to the Senior Refund Manager
at:

Risewave Media  Ltd, Suite G3, Alexandra Court, Carrs Road, Cheadle, England, SK8 2JY.

Your written complaint will be acknowledged in writing within 5 working days of its receipt.
The reply will include information about how the issues raised will be dealt with and a
written commitment to send a formal, written response within a further 21 working days.